![]() 1) Upon arrival at the gate, the security guards none of whom spoke English seemed quite confused and were not helpful. We DO NOT recommend anyone to stay here, and here are the reasons why. ![]() We booked for 3 days, 2 nights at the Hoang Oanh Villa #15 or HO15, and it was probably one of the least pleasant hospitality and vacation experiences for us. We have 2 infants who are just 4 months old, and as all parents and customers do we care a lot about general cleanliness and of course expect professional customer service. We've always heard very nice things about Flamingo Dai Lai Resort including the villas and how it's a perfect getaway if you're living in Hanoi. Honestly we’ve visited here a few times last few years and we had a great time, but I doubt we would come back or we could recommend this place anymore.… The staffs kept saying sorry, but that is not enough. Especially I am sensitive with smell, I had to wear a mask even in the room before I fell asleep. Otherwise, I asked a refund and came home. Only because I brought guests to the next room I had to stay. We came with guests to relax here! Of course I kept asking whether they could give us another room but they said they are fully booked. When I came to the room, I could smell this awful smoking smell, and my husband found a finished cigarette beside the sofa and some stick liquid, maybe someone spat on the floor after smoking oh please no, But the housekeep came and sprayed this artificial flower or fruit fragrance every corner… I don’t know, maybe a little better or not, feeling dizzy and unpleasant we had to stay outside all afternoon till the bed time. When I checked in, the staff mentioned that this is a non smoking room so I shouldn’t smoke in the room and I was happy with that especially because this is a family trip with little kids. I had to write this review because I am so upset that I have to still smell this awful smoking + artificial fragrance spray from this early morning just after I got up. One that particularly stood out was Huong, an assistant manager, that went by the name Hero! He was fantastic, informative, friendly, and great with our children. Finally, a positive thanks! What really stood out for us was the politeness of the staff. We personally liked ‘Forest in the Sky’ just because of the access to the restaurant, kids club, and all the facilities that are within the building. I personally don’t think it matters which one anyone chooses. ![]() In terms of accommodations, there are villas that are located closed to the waterfront or within the central building called ‘Forest in the Sky’. There are also no scooters for rent so within the huge resort you will have to use the buggy service to get around (or walk, that’s what we did). There are bicycles for rent but not baby seats on the bicycles, so be mindful of that. We recommend that those who come with toddlers or infants to bring their own carrier and prep snacks as well as meals for the little ones. The breakfast buffet is great, but we struggled to figure out our meals all the other times. With severely overpriced options, it was hardly worth to eat within the resort. The food at the flamingo is great however, the options available during off season is mediocre. ![]() It was perfect with our two toddlers for a perfect extended weekend get away from the crowded and polluted air within Hanoi. The resort is beautiful and stunning with so many various outdoors experiences available: The walks around the lake, beautiful open grassy areas, as well as something called ‘The Beach’ to name a few. My wife and I had a really positive experience at Flamingo.
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